My XBox has the RROD fault, this is a known fault by Microsoft. So I logged the call with Microsoft and they confirm the unit is still under warranty and they put this in the call. They then gave me a reference number and told me to log a call with PowerCare. I emailed PowerCare the forms, and told them that Microsoft has confirmed that the unit is still under warranty. PowerCare wanted a copy of the proof of purchase, which I unfortunately no longer have. They now want to charge me R680-00 for a unit out of warranty handling fee + another R250-00 for courier costs.

So Microsoft sell you a dodgy product, hand the problem over to PowerCare who then charge you more to get it fixed. All this, while Microsoft have confirmed that the product is still under warranty with a known fault.

I urge anyone thinking of buying an Xbox, DON’T!! Rather buy the Sony PS3, I wish I had and would rather spend the money they want, to fix a faulty product, on something reliable! I will not be throwing any more money at a faulty Microsoft gaming product.