Microsoft online store

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Category: Electronics

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Tennessee, United States

microsoft.com

Microsoft online store Reviews

fastbloke January 26, 2010

Ineffective Customer Service

<<< MICROSOFT CUSTOMER SERVICE IS INCREDIBLY BAD >>>>
<<< BUYER BEWARE >>>>
1) Ordered a Netbook on the 28th December 2009 (Lenovo S10-2)
2) Shipped via UPS on 29th December 2009
3) Lost by UPS (stolen most likely within network) and officially recognized on the 5th Jan 2010
4) Microsoft store does not know how to handle delivery exceptions at all (j...ust check there FAQ's). It took 3 emails and 3 phone calls just to get them to check with UPS
UPS (8th Jan 2010).
5) UPS recognized and approved the lost claim on the 15th Jan 2010.
6) So far been another 3 calls and no furhter progress... same response every time... please wait 1 to 8 business days for someone to contact you...

It has been 1 month allready and I still havent got anywhere.

If I could have choosen zero stars I would have done.

<<< DO NOT BUY UNLESS YOU ARE FEELING LUCKY! >>>

bobgross January 12, 2010

Microsoft online store

I purchased a Toshiba laptop from the Microsoft store online on 1-1-10. Delivery was scheduled for 1-8-10. Microsoft hired UPS to deliver the computer. The computer was delivered to someone else, and the someone else who signed for it denied receiving the computer. Microsoft, from the first to the third phone call has done nothing but jerk me around. It refuses to refund me my money or send out another computer. I would not advise anyone to purchase anything from them. I have had much better luck with high price purchases at places like Amazon and BuyDig.

I am out the money and have no computer to show for it. The customer service people act like they are in India or some faraway place and do not care. Be careful when making high end purchases from Microsoft.

They had a good deal on the Toshiba laptop, but now that good deal seems too good to be true. I would rather have paid more than to have this hassle. They (Microsoft) is anything but consumer friendly.