Read the fine print on their "money back guarantee" It does not include items on " sale". All of their coast are on "sale"! My husband purchased me a long shearling coat last year for Christmas 2009. But the sleeves were really tight so we return it right away, at our cost. No other coats were to our liking, so they issued us a Purchase Certificate. We have checked the website all year and now on 12/4/10 they still don't have new merchandise. And they haven't return our money. I have called 3 times and been told a manager will call back. Now I have to contact the Attorney General, Better Business Bureau, Chamber of Commerce, etc... And Bruce at the order desk said "Go ahead."