A sale representative called me three month ago to offer me a better international rate, her name was Elena, she only diclosed the 3 cents a min and local and federal taxes and every bill after that showed outrages amount not able to match what they shows on their incomplete statements. I tried calling their customer service many times but most of the time I gave up due to their long waiting time(over 30 min). When I finally reached somebody, I have experienced very poor quality and inapropriate customer service. I was even told I can't close my account and not explained why my bill was so high.
On the top of the hidden fees, they also have poor conectivity and never credited the calls which did not get through all the time.