Back in February I called Mr.Jack Carter to complain about a compliment that didn't filter down to the Hanover store, where these awesome guys (Ken Reilly & Mark Q.) work. He said that the company doesn't pay any attention to compliments, just complaints and that he would rectify this, well he didn't. So I called his boss Mr. John Lamb, and you guessed it, he did ABSOLUTELY NOTHING!!!, too. But then if you look at the "Complaints Board/MONRO.COM" site you get the impression that the company thrives on bad news. No wonder America's corporations are in the CRAPPER!! But BEWARE MONRO, you are NOTHING without your KEN R's and MARK Q's and ME!!!