Back in February I called Mr.Jack Carter to complain about a compliment that didn't filter down to the Hanover store, where these awesome guys (Ken Reilly & Mark Q.) work. He said that the company doesn't pay any attention to compliments, just complaints and that he would rectify this, well he didn't. So I called his boss Mr. John Lamb, and you guessed it, he did ABSOLUTELY NOTHING!!!, too. But then if you look at the "Complaints Board/MONRO.COM" site you get the impression that the company thrives on bad news. No... read full review »