I scheduled a carpet cleaning on 7/28/10 for 7/29/10 from 10 to 11 a.m. with Mr. Steamer. The cost was inexpensive with a ValPak coupon, so I should have done my homework but ValPak generally When they didn't show at the specified time, I called. The male put me on hold, then disconnected me. I called back and told him I wanted to cancel. At that point, he said " you don't even have the right address" I reminded him I did not write the address down, the receptionist did. He started yelling and said "look B*#@!, you didn't even schedule it today, you scheduled it for Friday" (which I didn't - I'm not in town on Friday). He continued to call me names and yell; I told him I was going to contact the BBB, which I am doing. I hung up on him and contacted ValPak as well to let them know what kind of company this was (I planned on using a ValPak coupon, which is how I found out about them).
I would warn anyone NOT to go with this company, despite the cost.