I paid for an additional 5 yrs $59.95 and ever since magicjack hasn't worked. I am 80 yrs old, visually impaired, disabled, indigent, live alone. and not computer smart. I have tried unsuccessully for over a month chatting with at least a dozen of ther reps. Last one was a supvr (Irene) she called me dumb and stupid. I asked for a full name and employee number but of course she refused. I said I want my money refunded since magicjack wont work at all. She said it was already activated and could not refund. I said how can you activate something that doesn't work. Such rudeness, uniformed chatters, downright mean, they say they are signing up 250, 000 new customers every month and now are selling out of bestbuy and cvs pharmacy. They need to be stopped from scamming and not following thru professionally/. I get only ss so need this money. can someone help me or is there a class action I can join?