I paid for an additional 5 yrs $59.95 and ever since magicjack hasn't worked. I am 80 yrs old, visually impaired, disabled, indigent, live alone. and not computer smart. I have tried unsuccessully for over a month chatting with at least a dozen of ther reps. Last one was a supvr (Irene) she called me dumb and stupid. I asked for a full name and employee number but of course she refused. I said I want my money refunded since magicjack wont work at all. She said it was already activated and could not refund. I said how can you activate... read full review »