I contacted the servicer of my student loan to dispute a late fee. Apparently, my payment did not go through because I incorrectly entered my account number. However, they never contacted me to inform me that my payment was rejected.

The customer service representative I spoke to, named Marie, was rude, condescending, insulting, and unprofessional. She made condescending comments when I told her that I was not informed that my payment was rejected such as, "Would you do this with your mortgage company?" When I asked her what the policy was for informing customers regarding payment rejections she said, "It's not our job to babysit you." Her treatment of me as a customer was so insulting, as she spoke to me like I was stupid or like I was a child. When I asked for her name, she gave me her first name only. When I asked for her last name so that I could file a formal complaint against her, she told me that was unnecessary because she was the only "Marie" in the entire office. I continued to ask for her full name, and she rudely refused. No person should be treated in this manner. It was extremely offensive and insulting.