Far and away the worst customer service I've ever experienced! I got a defective product (portable sauna, supposed to reach 149 degrees F, only got to apx. 118), and I spent nearly 3 months going around with them trying to get it replaced. My calls & emails were routinely not returned, and when I tried to escalate my complaint to the supervior level after 8 wks, the sup kicked it back to the same guy I'd already been dealing with! When I tried to contact the head of the company, the operator told me that "the owner's not around very much" and that the best she could do was leave a message for (you guessed it!)the same guy. I finally had to file a complaint with my credit card company (awaiting refund). The price was great, but even if the product hadn't been defective, it certainly wouldn't be worth putting up with such poor customer service.