New high speed router kept dropping connection to my laptop using the 5Ghz channel. I called tech support on Saturday, May 14, 2011 and spoke at length about the problem to a tech. They start every call giving their ID number very quickly, then confirm your callback number and email. I had this info in a previous "case" from installation problems. After about 15 minutes, the phone went dead. When I didn't get a call back or an email, I concluded the tech hung up on me, presumably because he didn't know how to solve the problem. On May 15, 2011 I called again and explained to the tech that answered what had happened the day before. There was no record of the previous call, confirming what I had suspected. The tech on May 15th said I could call Customer Service (same 888 number and select option 3) to make a complaint. They would be able to trace my earlier call to see who I had spoken with. But when I selected the customer service option, there was no voice mail option for complaints, or for any general purpose (just RMAs, pending sales, and for-fee tech support). What a piece of sh*t company!