I returned a pair of nikon premier lxl 10 x 42 binoculars, new value about $1000, to the new jersey factory service. That was back in july '10. Despite repeated phone calls, i've been informed that the factory cannot replace the binoculars within a specific time. For the past five months I've been given the line that new stock has yet to arrive from japan, The company cannot repair them either. My recommendation is to avoid this company, the service is appalling