I ordered a DVD set from them and since it was a gift, it was a little time before I gave the gift to my kids. It turns out the entire set is in
Chinese and I ordered an English version. I was are unable to change the settings on the menu. I contacted customer service and so far they are not helping me what so ever...not even an apology. I also think this is a bootleg copy and that's why it has English writing on the outside of the box but is Chinese on the inside. My kids were totally bummed on Christmas.