I ordered a DVD set from them and since it was a gift, it was a little time before I gave the gift to my kids. It turns out the entire set is in Chinese and I ordered an English version. I was are unable to change the settings on the menu. I contacted customer service and so far they are not helping me what so ever...not even an apology. I also think this is a bootleg copy and that's why it has English writing on the outside of the box but is Chinese on the inside. My kids were totally bummed on Christmas. read full review »