I bought a mobile handset of Nokia-5200 model on 10/02/2007 from "Little Sisters'", (Midnapore-721101, W.B., India, Ph. No. 03222-297594- an priority dealer of Nokia) not for light purpose but for my old mother-in-law who is a cardiac patient. As my husband usually stays outstations, I have to contact with the Doctors for my mother-in-law every now & then. After using for only a few days the mobile became defective, no body could hear any sound for outgoing calls. Then & there I lodged a complaint to the dealer. As he told me to submit the handset I had submitted the same. Then he told me that hte set would be delivered after 6-7 days because it would be taken to Kolkata for repairing. After 2-3 days' gap I had several times inquired about the phone but he replied negatively. After a long fifteen days' time he called me to take delivery of the phone and also told that it had been repaired properly. But unfortunately, another major defect occurred. The phone could not be "charged" even for a single time. I had again submitted the set to him. He admitted that the set was a defective one and needed to be replaced. He didn't told me when would I get back my phone. Now the set is lying with him.

His casual & carelessness approach astonished me. He didn't even inspected the set before delivery! Unnecessarily he harassed me.-