Continual "run around" regarding replacement of defective bluetooth headset. All complaints regarding Nokia customer service follow the same routine, once my initial request was e-mailed to Nokia customer service the warranty department sends repeated responses, "we're working on it... we have passed your problem on to some other department, etc. I have passed these e-mails onto the President of Nokia North America (Mark Louison) have have yet to receive a response. I have repeatedly requested all correspondence be through e-mail but the company reps call and leave unintelligible voice mails, the last without a return phone number! I called and am awaiting a supervisor in the United States call to discuss matter. Has anyone ever come across an e-mail address for the company headquarters in White Plains NY? If you have had problems with Nokia, I suggest flooding the No. American headquarters with complaint e-mails.