My complaint is not pertaining to ordering medicine from Nortwest Pharmacy because, I have had EXCELLENT experiences wit them for the last several years. The problems that I find anonying is that customs will take up to 10 days or longer before they pass anything thru coming out of Canada. I just feel like they could do a better job on the processing area. Everyone realizes that Canada is the most reasonable place to purchase our medicines at. I, am glad that I had found NORTHWEST PHARMACY!!