I have been with NTL for over 3 years. After being paid off a few months ago from my job, also a single parent father. I had got behind on paying my last bill from NTL. I agreed with them i would pay off the extra amount owed weekly, as I have always known not to give NTL any direct debit information. Of course they added on there now £10 late charge (illegal?) plus £4 admin charge on my normal £25 a month Broadband 4MB package. Imagine my suprise when the next bill i received had yet another £10 charge becasue the bill was still behind. I here its illegal for banks to make out these charges so why are NTL getting away with it?

Thanks NTL for kicking a man while he's down, was a great christmas. I told them I wanted to stop my broadband and have it discontinued while I pay off the bill and get things sorted, but no they said I have to keep there service untill the bill is paid off. Basically i have to pay for a service i dont want any more because im behind on a bill i cant afford to pay in a hurry.