I called them from the yellow pages, based on their advertisement "30 years experience, Local Family Owned and Operated." As a single mom, I needed someone to trust. I had a clogged line. I was told on the phone that it would be $200 if they could use existing cleanout, and $500 additional if no cleanout was available and they needed to remove my toilet. I had a 2" and a 3" cleanout, but the plumber said he needed a 4". He then proceeded to remove my toilet, breaking the flange as well as one of the bolts. Besides the extra flange replacement and bolt replacement, he noticed a tiny leak which needed a $7.00 nut, which he charged me $130. The next day, I found out that the 3" is the standard cleanout size, and I was totally taken advantage of. The manager, James Flynn, made me feel small and stupid when I asked him about the plumber who did this to me. The more I complained to him, the more it became my fault. He was actually cruel. It was an unbelievably bad experience. Pay special attention if they send "Brandon" out to fix your plumbing. I can only assume that commission was his motivation.