After my initial purchase in Jan the computer did not boot up properly in which it took 30-40 minutes to boot up and then that was a maybe. After 5-6 hours of trouble shooting with a technicial located overseas they then decided for me to send it back for repairs. HP (Hewlett Packard) returned another new computer. The second computer was faulty with the same problem. I then boxed it up with their instructions and sent it back with a litter demanding a refund. HP has sent me an email stating when another computer or the original would arrive. I then called customer service and stated that I did not want another HP but just a refund. They stated they would not refund any portion and wanted to know what the case number was. I did not have it and told HP that you should have all the documentation for phone calls on file. Customer service denies any phone calls or case numbers. Neither the 1st or 2nd computer had been in service for more than 3 days. I need some help.