I received a gas delivery in early December. I didn't receive a bill. I emailed the company and requested a bill-- no response. I called on the 17th 2 times - the first I left a message, later in the day, I called again and talked with a representative, who answers the phone. She said the bill will be in the mail and I would receive it in a few days. On January 1st, when I still had not received the bill, I called again (and recorded my call) asking for the bill. January 9th-- still no bill and now I am about to run out of gas. The after hours delivery guy doesn't want to come, because on the coldest evening of the year, he thinks we'll be okay until they can get here during regular hours. Guess he doesn't want to leave the football game.