I signed up for a search and was given a password, but could never log in to do a search. I have transcripts of my on line conversation with a representative which is very detailed. I requested my account be canceled and a refund, but was told they couldn't do that. This problem a cancellation request started 1 day after paying the fee.

I was charged 1.00 to have a back ground check done. When no information was given on what I was requesting I ask to have my 1.00 refunded. The 1.00 was refunded and then recharged. I let it go because it was only a 1.00 But later I was charged 18.95 on my bank statement. emails returned when you send it to them. what can be done about these people

Its a total scam. I tried using their service by spending $1.00 for a 'free' background check. They returned the dollar shortly after. I did not sign up or agree to anything. They started taking unauthorized money from my Paypal account a few days later, claiming I have used my credit card for their service at all weird hours of the night.In the paypal receipt I received, it stated that it might state something other than phone agents when the transaction was completed. I caught on right away, and the transaction was cancelled, however if it was a different credit card used who knows how much money would have been taken.

Please wait for a site operator to respond.

You are now chatting with 'Alice'

Alice: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with?

you: Stephen Lxxxxx

Alice: Hello, how may I assist you today?

you: I need you to cancel my membership. I did not agree to pay anything more than $1. I do not agree to pay a monthly fee.

Alice: In order to pull up your account, could you please provide me the email address and phone number you used to order our services?

you: [email protected]

you: 502-555-5555

Alice: Please wait while I check your order details in our system.

Alice: I'm sorry that you have decided to cancel your membership. I do not have the authority to cancel your account; however, my manager has now been notified of your request.

You must log into your account after 48 hours and confirm your cancellation by following the instructions that will appear in a RED OUTLINED BOX at the top of the page. Your account will not be cancelled until you take this final step.

I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed.

you: Cancel my membership. I will inform my bank that I am being billed for a service I did not subcribe to, and that I contacted you to cancel my membership. Don't jerk me around.

you: You will be issued a chargeback.

Alice: Ok, I have cancelled your membership effective immediately. Your cancellation number is:

Alice: 56383

you: Thank you. I expect to see no charges on my credit card bill other than one dollar.

Alice: And also refunded $1.00 back to your account.

you: Thank you.

Alice: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.

Alice: Please feel free to come back for any further assistance.