My husband and I received the Little House on the Prairie CD’s. We were very happy until we tried to view Disc 1, it had still motion several times and wouldn’t play, so we thought it was our new DVD player and tried it in our old DVD player and it was a little better, and then we looked at the back of the CD, it had scratches and finger prints on it, we tried Disc 2 in two different DVD players and it wouldn’t even play, we looked at the back of it and it had a cracked edge. Disc 1, 2 and 4 through 13 all have many scratch problems. We have viewed to Disc 20 and Disc 20 also has problems but Disc 14 through 19 have no problems other then miner scratches, fingerprints and chipped edges.

Your internet website promised US THE FOLLOWING

Limited Edition DVD Box Set
Every Memorable Episode in One Huge Collection - Lowest Price Online Guaranteed


Little House on the Prairie is an American one-hour dramatic television program that aired on the NBC network from September 11, 1974, to March 21, 1983, bumping the long-running Adam-12 series to Tuesday nights. During the 1982-83 television season, with the departure of Michael Landon, the series was broadcast with the new title Little House: A New Beginning. A three-hour compilation special called The Little House Years was aired in 1979. (The series itself was preceded by a two-hour pilot movie that first aired on March 30, 1974).

I wished that I had read your complaints before helping my 73 yrs old mother place an order. This company is a complete rip off. DO NOT BUY FROM THEM.
The first clue should have been that they do not have a phone number posted on their website for customer service. Then after I emailed them THREE times as to the status of my mothers order, they finally reply stating order was on the way. After I read all the complaints, I told my mother that it was best to try and get her $$ back from the bank and refuse the order IF it was ever delivered. She did just that.
A few days ago, the packages were delivered with no company name on them but it did have Chinese writing all over the package. My mother refused the packages and we guess they are on a slow boat back to China! FRAUDS!!!

Everything about this Planet DVD Store (.com) website looks legitimite. The pictures, the descriptions, etc. look fine and looks like you are ordering from some website based in the Western world. Surprise! You get a box from China with very cheap VHS boxes inside filled with cheap DVDs that are cheap copies of the television shows/movies you ordered! So far, (as some of the complaints I read before me) I have heard nothing from my emails asking for a refund and return. There's no address. No phone number. No kind of contact information except an email that you get when you first order from "iron man" telling you to contact him with any problems, request for refund, etc. And I haven't gotten any answers from him either. I'm out $200 on the garbage I ordered and I'm suspecting won't see the money again unless my bank takes pity and just reverses the charges!

I REALLY wish I would have looked deeper into their website before ordering...the prices seemed to good to be true even though they were having a Christmas sale! Obviously, they are too good to be true!

-Debby

Hi, I order the set of dvd's called HIGHWAY PATROL, I got the dvd's and on the box it stated HIGHWAY PATROL but inside was Highway to heaven. I called them and e-mail them and was promised a set of new dvd's quess what it never happen, I tryed to contact them with no results. Don

MY CREDIT CARD COMPANY GAVE ME A PHONE # FOR PLANET DVD (616-675-2163). IT RINGS & RINGS---FINALLY GOES TO A V/M WHICH SAYS THEY ARE CLOSED & DO NOT ACCEPT MESSAGES.

I SUBMITTED A COMPLAINT TO THE BETTER BUSINESS BUREAU, HERE'S THE MESSAGE I RCVD.

This message is in regard to your complaint submitted on 9/2/2009 9:11:19 AM against Planetdvdstore.com. Your complaint was assigned ID 7973993.

The Bureau has decided to close this complaint and note that the business did not respond to the complaint.

This company is doing business under several names, DVD Mania.com, DVD Mania, LLC., PlanetDVDStore.com. Information in Bureau files indicates that this Internet based company is located in Grand Caymen. This company has not answered complaints brought to its attention. The Bureau has been receiving numerous complaints stating that they have paid for DVD's and are not receiving them, that products the company sends are pirated and not legal, some DVD's are shipped from China with poor quality and not viewable, the company does not return emails, the company does not abide by their terms and conditions, refund or guarantee policies. The address the bureau has identified as associated with the company is: Domain, Administrator [email protected] Box 10518 A.P.O. Grand Cayman, Cayman Islands B.W.I.

This complaint will be reflected on the company's BBB Reliability Report with the following language: "The company failed to respond either to the consumer or the Bureau to the complaint(s) filed."

Please feel free to contact us with any further questions.

Regards,

Dona Morgan
The Better Business Bureau