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Ron
June 1, 2009
Counterfeit DVDs
Like many other persons, we purchased the "Complete Series of Third Watch". The Planet DVD Store website is very good, but the DVDs when they arrived were clearly bad copies with poor audio and Video. Contacted by email but, (surprise) they do not reply. Why do IP not take action to stop this fraudsters? What is done with the internet payment details? Its time for IPs to act on behalf of their customers.
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Jeanlucp
May 31, 2009
Cheaply Made Copied DVDs
I purchased the Judd for the Defense DVD Set. I did eventually receive the DVDs and I even recieved an e-mail that there was an attempted delivery. When I viewed the DVDs it was obvious that the DVDs were copies. Some had the TV Land logo in the lower right. All my e-mails that I have sent for refund info have gone unanswered. I will be contacting my credit card company to see if it is too late to dispute this transaction. I have also filed a complaint with the Internet Crime Complaint Center as someone else on this site had reccommended. The best advice I can give is to refuse the delivery as you have to sign for the package. Once that is done call your credit card company to have the transaction reversed. Somone else mentioned to keep sending e-mails and eventually they might respond. I will continue to do that as well.
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complaint reader
May 25, 2009
EVERYBODY'S COMPLAINTS
IT'S FUNNY AS CRAP READING ALL YOUR COMPLAINTS ABOUT BEING RIPPED OFF.
HAVEN'T YOU HEARD OF "IF IT'S TOO GOOD TO BELIEVE..."?
A COMPLETE SERIES OF A TV PROGRAM FOR $39 (FOR 6 SEASONS!)
ONE SEASON COSTS $45 OR MORE!
YOU DESERVE TO BE HAD FOR BUYING INTO THIS ILLEGAL ACTIVITY.
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dcjasper
May 17, 2009
DVD Box set - Actually recording from TV Land
I purchased what the web site described as the complete box set of Green Acres - which turned out to be recording from TV Land - even with the commercials announcing the next upcoming shows... What action can I take - I have emailed the website and have called my credit card company to dispute the charges.
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busse
May 12, 2009
HART TO HART - The Complete TV Series on DVD
I orderd HART TO HART - The Complete TV Series on DVD. all i got was a box with 24 DVD's from China whith Copies wich i should have better made on my own... I wrote Mail after Mail and after a commend at a rating-Site i got a Mail... <br />
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"Please keep in mind an Official DVD Collection has never been released for this series and what you received was a Collectors/Fan Version." <br />
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Never read a better joke<br />
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I asked to read their product-descriptions ... Next time i try to get DVD's from Stores like this i try to get more informations before i order... <br />
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People be careful where you try to buy...
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L Hedrick
May 12, 2009
Discs empty
Ordered DVD's from on-line store, waited a couple of weeks, 13 discs in set 5 were missing the episodes, remaining were poor copies which looked like copies of TV shows taken from VHS to DVD (included some commercials). DO NOT ORDER from these guys... They are based in China and no way of tracking them.
Emailed them 3 times, no replies.. Repeat, do not conduct any business with them as you WILL be sorry.. Stay away...
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Concerned Customer
May 8, 2009
Pirated DVDs
DO NOT ORDER FROM THIS COMPANY! The orders come from China. All of the DVDs are pirated. I ordered the complete Third Watch set and received the order approximately 30 days later, after I was sent an email stating that I would receive them in 9-12 days. The first few discs worked, but after going through a majority of them...half of them either didn't work or it looks like a camcorder was set up in front of TV while the show ran. The quality was poor and was a complete scam. There is no way to contact this company. They have a "Contact Us" link on their website, but I sent an "email" through the system and it states that I would receive a reply within 24 hrs. To this day I still have not received a reply. I ended up contacting my financial institution stating what happened and I received a credit back on my account for the money. About a month later I received another email from the company stating that they were re-shipping my order. That is when I tried to contact them asking why they were sending another order and haven't received a response yet. I beg anyone that even looks at their website. It is all a scam and a ripoff. Please save yourself the money and the trouble and just order what you are looking for through a legit website. The DVDs that I ordered only the first season is out now. The other 5 are not. That has to tel you something. Thank you.
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Ginger
May 4, 2009
refund policy
I purchased the Bewitched television show on DVD, thinking that I was getting a great deal (actually, I was only saving $50 - I could have purchased from WalMart online and done a site to store delivery). What I actually got were pirated DVDs that have a lot of issues. I got to the set that was recorded off the Hallmark Channel with commercial voice overs and everything and realized I'd been dooped. There is no address or customer service phone number on the site www.plantedvd.com because they do not intend to comply with their return policy or give anyone their money back. They will not return your emails or respond to your contact through their site. I fear that they may be involved in further scams down the road - we all use our credit to order off the net. DO NOT order anything from this "company". The BBB rating on them is an F. That should tell you something. I never checked those before, I will now anytime I order from someone new.
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patricia marchese
May 2, 2009
I never received my product
I ordered hart to hart complete dvd set for my daughter. i have been billed for the dvds but never got then. i am very unhappy, i am a retired person who can not afford someone stealing my money from me.
horably dissatisfied in Wisconsin!
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pannellj
May 1, 2009
Cheaply Made Pirated Copied DVDs
Everyone needs to report this. Let's get the attention of Law Enforcement. It would be of more interests if we all make a lot reports instead of just complaining. Let take action. You can file on line complaints to: 1) The Internet Crime Complaint Center (IC3). They are in "partnership" with the Federal Bureau of Investigation (FBI) and with National White Collar Crime Center (NW3C) and with the Bureau of Justice Assistance (BJA); and with 2) Federal Trade Commission (FTC). Have all your information ready and in front of you: web site address of Planet DVD Store aka Family DVD Store; any email address you have; dates of sales to you; dollar amount of your loss; any contact persons name(s), address, phone number.
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