This is the BBB report regarding Platinum Online GroupBBB Rating F

Ratings Explanation BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

This business is not a BBB Accredited Business.
BBB Rating
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
•59 complaints filed against business
•Failure to respond to 7 complaints filed against business.
•BBB does not have sufficient information to determine how long this business has been operating.
•BBB does not have sufficient background information on this business.
Click here for an explanation of BBB Ratings


Business Contact and Profile
Name: Platinum Online Group
Phone: (818) 255-9973
Address: 5806 W 55th St

Mission, KS 66202-1904
Their new address acccording to the phone service is: Post Office Box 7775-36370, San Francisco, CA 94120
Website: www.yourcustomerserviceonline.com
File Open Date: December 2009
Type of Business: Loan Services
BBB Accreditation: This company is not a BBB Accredited business.
Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 59 complaints about this company in the last 36 months, our standard reporting period. Of the total of 59 complaints closed in 36 months, 59 were closed in the last year.
These complaints concerned :
+ 28 regarding Billing or Collection Issues
2 - None of the Above - Credit, Billing or Collection Complaint Issue
26 - Unauthorized bank debits


+ 1 regarding Contract Issues
1 - Invalid or false contract


+ 8 regarding Customer Service Issues
3 - Failure to provide promised assistance or support for products or services
2 - Failure to respond to phone calls or written requests for assistance or support
1 - Inappropriate behavior by customer service personnel
2 - None of the Above - Customer Service Complaint Issue


+ 13 regarding Refund or Exchange Issues
3 - Failure to honor refund, exchange or credit policies
10 - None of the Above - Refund or Exchange Complaint Issue


+ 6 regarding Sales Practice Issues
2 - None of the Above - Sales Complaint Issue
1 - Sales presentation did not disclose complete pricing information
1 - Sales presentation misrepresented the service
2 - Sales presentation used dishonest sales practices


+ 3 regarding Service Issues
2 - None of the Above - Service Complaint Issue
1 - Unauthorized service


These complaints were closed as:
+ 52 Unpursuable
52 - Company cannot be located.


+ 7 No Response
7 - Company failed to respond to BBB to resolve or address the complaint issues.


Back to top
Government Actions
BBB has no information regarding government actions at this time.


Back to top
Advertising Review
BBB has no information regarding advertising review at this time.


Back to top
Industry Tips
BBBTips on SBA Loans
Beware of Predatory Practices in Home Mortgage Lending
Beware of Abusive Lending Practices
High Cost Payday Lenders Advertise Everywhere
Home Buyers: Protect Yourself from Predatory Lenders


Back to top
BBB Copyright and Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report.
ID: 99151870
Report as of December 3, 2010 14:50
Copyright© 2010 Better Business Bureau

I am not sure exactly what to do about being ripped off by this scumbag organization. I am going to see my attorney. You can contact the BBB, FBI, and the attorney general's office...but I suspect this money is gone forever...My bank did inform me to always use a credit card or debit card...and never use your checking account information online...Now I have to close this stupid account before they decide to hit me again.

On 11/29/10 my bank account was debited in the amount of $99.49 without my authorization. After contacting my banking institution, I came to find out that this company had withdrawn theses funds without my approval. I was advised to contact the company or I would need to close my banking account. After several phone calls not having been returned I am very angry and feel that this company should be shut down, pay for my overdraft fees, as well as reimburse for time spent on resolving this issue. ~Kathy Porter

I was applying for a pay day loan. Low and behold, payday came around. I check my account and noticed that $49.89 CHECK#3170 was taken out. I tried calling and knowbody answered, it just rings and asks you to leave a message and then if you want to email them email them @ www.yourcustomerservice.com. I did not sign anything, I did not authorize anything. They have no right to go and take out someone hard money. They need to be stopped immediatedly.

this company debited 99.49 from my account without my consent and I want to know how to go about getting it back this is a crime.

platinum online group took 99.00 out of my account and my bank charged me a overdraft fee of 33.00 i want my 99.00 back and the 33.00 the bank took out for the overdraft charge