WOW, where do I even start. I guess first off if you had National City and they are now PNC, I am sorry. PNC is awful, customer service is terrible and most importantly I sent a letter to the Vice Pres in Pitt, PA and ***he told me that find a better bank and go there.***

We have lost money from transfers since bills were not paid, we have tried to redeem points and have had service reps, yell at us, lie to us and we still have not received our points. We considered refinancing with them and what were thinking. This is just as bad as the bank, if not worse.

I LOVED National City, whoever took over with PNC has failed miserably and we will be moving to another bank soon. I also help clients with their utilities and other needs, including banks. I will be encouraging all clients to leave PNC as soon as possible. If the VP feels that way, I am going share that with anyone and everyone.