Hello, I bought this Element FLX-3202 back in 12/2007 and after 5 months the audio went out on the unit. I unplugged it thinking a hard reboot would help but it didn't. I tried it a couple of days later and still did not work and then the video went bad. I contacted Element back in May 2009 and they told me they would send the parts and a tech would call me to install the parts. He never showed up. I called again and the same response but no body called and no parts were sent. I called back and was put on hold while my ticket # was being made up but they hung up the line. I called back and was put on hold, hung-up on. I tried over 50 phone calls trying to get the TV repaired. It was still under warranty ant the time. In the meatime the months went by, I moved to a new home, work etc, calling Element back and not getting any support and I am where I am now talking to you. This is because I went to the element website looking for other contact numbers and this model now says that Polaroid supports it. I got the support email and sent an email. After a week I got a call and was told that the repair would cost $225.00 for parts and a technician would come to my home to install the parts. Unfortunatelly I believe that is not fair because this TV broke down 5 moths after I bought it. I think that that is unfair. I understand that you, Polaroid sees it as out of warranty, but it was Element that would not give me the correct support during the warranty period. My ticket # is 200900402-337-774. Can you help me get this repaired as a warranty item. I would really, really, really appreciate it very much. Its just unfair that because of Element, I have to pay more money to repair a unit that has given me 5 months of service. The tech tells me that Element/Polaroid has an incredible low failure rate. Did I get the 1-2% of the units that fail and got screwed because Element would not help support my product during the initial warranty period? Please help.