After paying for this ProNet training, I was told I'd receive my account information in 24 - 48 hours. 72 hours later I called them to say I did not recieve it and ask how that would affect my 7 day trial. I was told they will submit a complain and try to get it to me in 24 - 48 hours. 1 week fromt he day of puchase I recieved the email and noticed that my account was debited that same day.

I called them about it and was not satisfied with their argument about my 7 day free trial so I closed the account and was given cancellation and refund cancellation numbers from an agent who only wanted to give his name as Jay.
I was told it would take 7 - 14 working days. 2 weeks later I called back and the agent told me that they see the refund confirmation but it was not submitted to corporate and no manager was not available. I called back the next day, veterans day and got a recording wtih instuctions to CSRegister.com for support issues. I tried to support issue there and it does not appear to work. It keeps prompting saying "Descriptor Required"

I called the number from CSRegister site and got ProNet the following day who told me that I should look for the account to get to my account the following week after trying to give me 3 - 6 - 12 months free access which I declined.

Today I called back one week later and the same rep is telling me that corporate denied the refund and there is nothing she can do. I ask for information for corporate or a manager and she said she is the one I have to talk to because no one esle is available. I question her about he refund and she insisted that its final. I will not get my money back even though I never got the product for the 7 day free trial and never used it at all.

I cant believe this is happening