Yep, I am too trusting. I usually research these things, but I didn't this time, to my dismay. As most of the complaints herein, my credit card was charge $78.93 with an additional .63 cent International Transfer Fee. I too tried to get my money back, but to no avail. I was, however, offered $40 off my next 3 months of product. How nice is that!!! I told them that I had not yet received the product. They told me that I had a 14 day trial period. I told them that I didn't receive the product and thus the 14 days should not have begun. Nope, I'm wrong again. The 14 days begins when you order the item(s) on the internet and since I didn't call within that 14 day period; that I should have expected to receive them; and they have the right to charge my credit card. Not sure how I can have a 14 day trial period when I don't have the product to try. I AM APPALLED AND EMBARRASED. Please save yourself and do your research on these internet "SCAMS". It is horrible that customer service, even in these times, is crap!