I have had nothing but troble with Qwest. They dropped my long distance with out notice and when I call I was told I never had it with them. Even thoe I was told I had it as part of a 36 month contract. When I tried to drop them they wanted $300.00 a line or for me to pay back the discount I got for the 36 month contract that they didnot honor. I will not usr Qwest again and would tell anyone that now has them to drop them.

Unbelievable that they are still in business! 6 months about one hour on the phone with Qwest to make sure that as their of customer for 30 years will get to keep my basic services around $50-60 for the next year 6 months. I received a bill last month for $30 more. I called they explained that I am one of their loyal customer for 30 years and of course they are giving me the best deal, but I did not call them to make sure. (I think I must be just really stupid still dealing with them this 30 years has been nothing but pain) What alternative do I have for a home phone line? Anyhow, I was re insured that after I pay this higher bill next bill will be back to my lower rate.
I just received my new bill is $50 dollars more that my previous bill.
I am exhausted and I know that is what they coning on. Disgusting operation. nothing is straight.
It is too exhausting to list all the various violation, scamming I have already experienced with them and I have hoped to be being us, one point they seemed to make an effort as they were on the top for hated company. Now my disappointment just got reinforced.
What other options do I have for home services I live in Colorado in the mountains, cell phone which I have does no work in my house.
Thanks!

Our phone/internet bill has been slowly creeping up despite the "BUNDLE" with Qwest. Since I pay the bills monthly I track the cost per month and noticed an increase starting on my November bill. The Oct. bill for phone/internet: $66.67. Dec. bill for same: $83.65 I called Qwest to cancel service. Suddenly the cost dropped to October level. New bill for this January for phone/internet: $98.70. GOODBYE Qwest! I hope you go bankrupt. To the employees of Qwest - Good luck finding a job in this economy. Lost customer cost: $32.03. More people need to drop them or they will not get the message.

No customer service, no return calls or follow thru. Qwest refuses to take any responsibility and resolve this issue.

After 15 years of paying my phone bill, I decided to switch carriers, I closed my account with Qwest in good standing, but when I asked that they refund my initial cash deposit, the company refuses, saying they have no records past 7 years, and that deposits are automatically reimbursed after a year of new service.

I keep all my receipts and invoices. Upon their request, I fax them a copy of my deposit receipt (made in cash thru a local bank) and I fax them copies of my billing statements showing no deposit ever being refunded/applied. I have spoken to several rep's over the phone, each time they promise to "look into the matter" and to get back with me, but no, Qwest has blown me off.

I feel taken. Don't they have the responsibility to prove that my deposit has been refunded? Open to suggestions on how to handle this.

I agreed to switch business internet/telephone service to Qwest's Core Connect service from another provider after receiving a written quote from a Qwest sales representative, including taxes, fees and surcharges. Actual taxes, fees and surcharges have been twice the amount stated. Qwest will not accept responsibility for their misrepresentation -- after many calls I have learned that the sales person is a "Preferred Business Partner", which apparently means that they will not answer calls, return calls, or remedy their deception. And Qwest (I've spoken to three levels of supervisors) will not accept responsibility either and will do nothing but say that the quote was an "estimate". Even if it was so stated (it wasn't), it was a very deceptive estimate. I have asked to be returned to my former provider without penalty, and Qwest will not allow this either. The last supervisor I spoke with refused to give me a higher level contact within Qwest to pursue the problem.