I have been trying for weeks to return the nono hair removal system. On 4/22/11 the date stated by the company was the first date I could do an actual request to return, I did. I was told I would get an emal to confirm the return and information regarding the UPS pickup. I didn't. I have called my bank and credit card company to notify them of a dispute if I have any charges coming in. What an inconvience, now I have to check everyday my accounts because this company doesn't live up to it's own word. I hope others do not get into the same prediciment that I did, be aware, this company isn't doing the right thing by it's potential customers. BE CAREFUL