Thank you for your response - which actually confirms the lack of service that I am complaining about. We were in fact very happy with the house. We are just not happy with the level of 'service' that you supposedly offer. Just to mention also, we did get confirm. to remove two kitchen cupboards (which are now standing loose in the laundry), by the owner herself. This was done purely because our std fridge could not be accommodated for in the 600mm gap provided. These cupboards will be replaced as per the agreement with the owner, when our contract expires. As for the 'illegal' plumbing, if you regard an added feauture such as a tap an 'illegal' feauture, then so be it - we will have it removed. I feel sorry for the next tenant that will be unable to have a washing machine in this house. Our std LG Front Loader washing machine could not fit in the allocated space under the kitchen counter. Not all washing machines are the same size.. As for the normal 'dripping' of the geyser, we have already had a registered plumber out to assess and he has told us that the pressure redusing valve has packed up. This causes the geyser to run permanently and will obviously increase elec bill.