Thank you for your response - which actually confirms the lack of service that I am complaining about. We were in fact very happy with the house. We are just not happy with the level of 'service' that you supposedly offer. Just to mention also, we did get confirm. to remove two kitchen cupboards (which are now standing loose in the laundry), by the owner herself. This was done purely because our std fridge could not be accommodated for in the 600mm gap provided. These cupboards will be replaced as per the agreement with the owner... read full review »