I have purchased a bed and 3 piece sofa set on Nov 25th , 2007. The goods have not been delivered to be so far as of today(12/12/2007). I have to call them everytime for confirmation of delivery and receive the inevitable "We cannot deliver " response. Finally, they cannot even confirm the date of delivery now. The company representatives never call me on their own to communicate the problem. I have to initiate it. All in all... worst possible service. My new home experience has been tarnished by the inefficiency of the company since we cannot sit comfortably nor can we invite anyone to our new home.

Raymour & Flanigan: Let’s start at the beginning. Raymour & Flanigans commercials promise delivery in three days. Well sure if you don’t mind taking several days off of work, because it’s your job to accommodate their lack of concern for the condition of the furniture they are allowed to load on their trucks, and when (not if) your furniture arrives damaged it’s another three day wait, as long as one of those three days is not Sunday or Monday.

I am waiting on delivery attempt #4 now. Oh yes, I was greeted right away and the sales person was very nice and helpful. The furniture is not high end but the price reflects that, most if not all is made in China. The style of the 11 pieces I chose was very nice and was well suited for my home. However, when it comes to delivering the furniture there is total lack of concern for you time.

Raymour & Flanigan will give you a 7 hour window of time the day before delivery, but that is not a guaranty, so it is almost a useless call. On two of the delivery attempts their drivers would call and say they will be at my home in (x) amount of time. Once they were off by 2.5 hours and another 1.5 hours.

On delivery day #1: The furniture delivery truck came with in their 7 hour window. This was the delivery to set precedence for the res of the Raymour & Flanigan experience. The sofa, chair and love seat were all acceptable; however, the end tables, sofa & coffee tables, night tables and dressers all had to be sent back. The kicker is here is that the delivery guys acknowledged that they knew we were not going to accept the furniture, due to it condition, before loading it on the truck. There were chunks of wood missing on most, thick layers of dust on some and scratches on the rest. OK Delivery #2, there was no concern shown from customer service, just their standard reply; it will take at least three more days to get the next delivery with a seven hour window.

Delivery # 2: (%#@(), 2.5 hours after the call saying they will be here in 15 minutes, with in their 7 hour window of time. I accept 1-end table, 2-night stands, and the sofa table. The rest had to go back.

Delivery #3: (#@!**& %$#) my wife calls me nearly in tears. I ‘m not too sure about the consideration of a deliver time on this delivery because I was not home, but they forgot to load the glass top for the coffee table so they would not leave the table. This leads us to delivery #4.

In June 2006, I purchased a media table and hutch from Raymour & Flanigan on Route 17 in Paramus. When I received the first delivery, I noticed a number of flaws in the pieces. I called the store and was told to refuse delivery. The pieces were taken back and a new delivery date was scheduled. Unfortunately, the same thing happened on the second delivery. There were at 4 deliveries and one delivery was canceled by the manager at the Oakland warehouse after 'white glove service' found that the piece was undeliverable.

It took several deliveries before I realized that they were delivering the same pieces that I had refused!

After speaking with the manager for East Coast delivery, I was informed that the Oakland warehouse is small. As furniture is returned to the warehouse, the same pieces are brought out for delivery to a new customer. Interesting way of doing business!!

After spending too many days waiting for furniture, I finally accepted a piece that was specifically shipped for me from New York. It isn't up to my standards, but I was tired of waiting and scheduling deliveries.

I need additional pieces of furniture, but there is no way that I would ever consider using Raymour and Flanigan again. I don't have time to sit and wait for delivery of furniture that someone else might have refused because of damage!!!

Raymour & Flanigan
43 Hutton Avenue, Nanuet, N.Y. 10954

On Sunday evening, May 6, 2008 my husband and I entered the above Raymour & Flanigan store located in Nauet, New York to buy a bedroom set with mattress/box spring. Additionally, we decided to purchase a small sofa, all of which was fully paid for with a credit card. At that time, our salesman was courteous and helpful in selection additional needs for a home we are in the process of refurbishing. We were told, "your furniture can be delivered in two to three days." We answered, "no, please deliver our furniture next Friday because our floors are being refinished." The delivery should have been Friday, May 18th.

Wednesday, May 9th a call was received, from their warehouse, on our answering machine to confirm a delivery of our furniture on Friday, May 11th. The call was returned and told the delivery service the date was incorrect, we had requested this furniture to be delivered next Friday, one week later. The confusion was not explained, however, the service representative replied, it was not a problem and the delivery would take place next week as prior scheduled.

The problem started with our sales representative's phone call. He started with an argument directed at making us take position of the furniture on May 11th; what was reiterated the date of delivery was incorrect, whereupon he became belligerent, rude and arrogant in his attempts to pressure us to take position of the furniture. This sales representative raised his voice with obvious annoyance attempting to impose his will in delivering this furniture. This conversation was terminated and an additional phone call was made to cancel the entire order. A fex was sent with cancel across the order with specific complaints. Additionally, a store visit was made with sales slip to cancel order in person.

I will never attempt to buy anything from this company again, their arrogance and rudeness was enough to make me weary of their products and service.

Sincerely.

Robert and Brenda Harris

my wife and I purchased a king size bed, a set of king size mattresses, two nightstands and a dresser. These items were delivered , I believe in 2/06. Around 11/06, my wife and I started experiencing neck and back pain. I call the Egg Harbor store of Raymour & Flanigan to complain. They sent someone to check the mattresses. The technician that came to looked at the mattresses stated that the mattresses were defective. The metal frame was also defective. They also had to add more metal bars to support the weight of the mattresses.

We were called by Raymour & Flanigan to come and pick out another set of mattresses, which we did. We picked the tempur-Pedic mattresses.

My wife started experiencing pain in her arms and neck, for six months my wife was dealing with the pain and taking over the counter medication. My wife started losing sleep because of the pain she was experiencing.

She went to have acupuncture treatments which gave her some temporary but not permanent relief. After $400. worth of treatments and the pain not subsiding.

We went back to her doctor and after going over certain questions regarding injury. The doctor then asked if would had purchased new mattresses. We told him yes, he stated that was the cause of her pain.

I went back to Raymour & Flaingan and explained the situation to the sales person. He stated that because the mattresses were about six month old that we were going to be charged the difference. We picked stern & foster mattresses.

The delivery person when they set up the mattresses did not secure the mattresses on the metal frame. My wife and I got in the bed and the frame collapsed and fell to the floor. They also scratch one of the nightstands when they were setting up mattresses.

We asked that it be repaired they told us that we were going to have to pay for delivery of the top piece. After again calling to question why we had to pay for something that was not our fault, they agreed. We are now waiting for the piece.

My wife's doctor sent her for xrays, three different types of test he also prescribed medication which made her sick, countless days of not being able to go to work, two months of physical therapy which she is still attending.

We are now paying twice the price of the original mattresses because of the quality of the mattresses being sold at Raymour & Flaingan. My wife and I will never purchase any items from Raymour & Flaingan again. They have lost a customer because of their service.

We feel we should be compensated for all the pain, suffering and inconvenience that my wife and I have indured, through this hold process.

Thank you for your attention in this matter.