On trying to log into my account I received a message saying that RBC was having difficulty identifying me and that I should try again. After a number of tries, I called the RBC help line. After answering all of the normal security questions, the support line informed me that my account had been locked because of 3 invalid passwords. (I have had this account for a year and I do all on my bills using it. I did not enter the password incorrectly 3 time in a row, not that it is germane to my story). I was then informed that an authentication code would be mailed via the US postal service that that I should expect it in 5 business days, assuming it is not lost. Until I enter the code my online banking remains unavailable. I travel quite a bit on business and have bills to pay. I need a reliable, available online system to do that. Does anyone other than a complete idiot think that tying the availability of the online bill paying capability to the US postal service is a reasonable process for delivering a reliable online system. I do not think so. If anyone knows of a reliable, available online banking system, I am preparing to move to another bank and appreciate any recommendations. I sure don't want to go to all of that hassle and end up no better off than I am now.