I received an RCA Opal mp3 player for Christmas last year. After 3 months, it short-circuted. Now, whenever I press the power button, the screen is stuck on initializing, and I'm unable to listen to music anymore (which is kind of the point of an mp3 player). I can't return it to Walmart, since it was a gift from my mom, (no receipt) and I know tech service can't help me since all I would be able to do is download an updated firmware version for the player. I've tried that...even in compatibility mode, their firmware software does not work with Windows 7. My mom wasted $60 on an mp3 player that stopped working 4 months after I got it. We're both never buying from RCA again, (that includes purchases from their unoriginal record label), and I suggest anyone who doesn't want to waste their money do the same.