"Consumer Reviews on Companies, Products and Services"

Regions Bank

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Category: Business & Finances

Contact Information
Houston, Texas, United States

Phone number: 713-623-8947
regions.com

Regions Bank Reviews

Darkoak August 5, 2009
Overdraft Fees
We made several debit card purchases over the weekend on Saturday and Sunday Which left $88 in our account on Monday. Monday at 3:00PM I went to O'riellys auto parts and bought a brake caliper and rotor for my car (which was up on a jack disassembled). that single purchase including the core charge overdrew our account by about $75, later that day we returned a part that we realized was under warranty and got $120 credited back to our account.

7 items that we purchased over the weekend posted monday night and we were charged $245 in overdraft fees (despite the fact that the single overdraft item was still pending and had not cleared yet... here is a snapshot of our account!

Debit Balance
08/03/2009 OD FEE NSF OD FEE CLR $245.00 ($167.55)
08/03/2009 CHK CRD CVS PHARMACY #6 CLR $2.99 $77.45
08/03/2009 CHK CRD LJS #23349 CLR $7.72 $80.44
08/03/2009 CHK CRD KMART CLR $9.00 $88.16
08/03/2009 CHK CRD HARDEE S #3 1 CLR $15.35 $97.16
08/03/2009 CHK CRD SHOE CARNIVAL # CLR $19.08 $112.51
08/03/2009 CHK CRD CVS PHARMACY #2 CLR $19.99 $131.59
08/03/2009 CHK CRD WM SUPERCENTER CLR $21.08 $151.58

You can clearly see there was money in the account for those items

The next day a few more weekend purchases cleared...

Debit Credit Balance
08/04/2009 OD FEE NSF OD FEE CLR $105.00 ($261.71)
08/04/2009 CHK CRD HARDEES 1501031 CLR $2.53 ($156.71)
08/04/2009 CHK CRD HARDEES 1501031 CLR $3.58 ($154.18)
08/04/2009 CHK CRD HARDEE S #12 1 CLR $4.24 ($150.60)
08/04/2009 CREDIT AUTOZONE #0136 CLR $21.19 ($146.36)


That puts us up to ten $35 overdraft fees and ... you guessed it, the offending transaction is still pending!!!

Pending Transactions
8/5/2009 PU OREILLY AUTO PA PND ($146.26) ($407.97)

and our $120 credit from O'riellys is still not even showing up!

all total when everything clears we will have $385 in overdraft fees for a single item. I understand posting items largest to smallest I learned that lesson at a different bank four years ago, but now it seems Regions Bank is holding transactions for several days and then running them largest to smallest, even though the items have not even been paid by the bank yet!!! Regions bank is preying on low and middle income families that live paycheck to paycheck in order to make up for the downturn in the economy. Avoid Regions Bank like the plague!
Niel July 27, 2009
Scam charges
This banking institution gives a new meaning to overdraft/they do not post cash depost made after 2:00 pm until the next night @midnight and automatic deposits post @ midnight only before anything pending might post before and overdraw your account. They are great. The best with this bank is their ATM kept 200.00 of my money so I went inside talk to branch manager and she said it would they would look at all records and camera at another office but it would be about 3 days before I could get my money. No arguing with this lady. Process of changing to credit union. Beware of this bank.
brenda griffin July 9, 2009
TOOK MONEY FROM ACCOUNT WITHOUT AUTHORIZATION
THEY TOOK MONEY FROM MY ACCOUNT WITHOUT MY AUTHORIZATION IN THE AMOUNT OF 7.95. THESE PEOPLE THAT ARE SCAMING PEOPLE FOR MONEY NEED TO STOP. THEY CAN WORK LIKE EVERYONE ELSE. HOPE TO GET MY MONEY BACK . THANKS BRENDA GRIFFIN
farginfrugal June 28, 2009
RIPOFF
AN ACCOUNT HOLDER OF A REGIONS BANK ACCOUNT WROTE ME A CHECK FOR$ 15.00. I TOOK THE CHECK TO THE BRANCH IT WAS DRAWN ON. THEY WANTED$ 5.00 TO CASH IT. THINK ABOUT THIS. A CHECK IS MONEY-THIS CHEK IS REGIONS MONEY. IN ORDER FOR ME TO EXCHANGE IT WITH THEM THEY WANT TO EXTORT $5.00 FROM ME. I DID'T CASH THE CHECK. I WROTE LETTERS, I MADE PHONECALLS. REGIONS DOES "NOT" CARE. I EVENTUALLY DEPOSITED THE CHECK IN MY BANK. IT WAS A GOOD CHECK. JUST A BAD BANK.
Virginia Mitchell May 19, 2009
lying to me
Because I am mentally ill my husband went to Regions Bank after he had to make a "payday loan" and told them NOT TO GIVE ME A DEBIT CARD THAT WOULD LET ME GO 500.00 OVER MY ACCOUNT LIMIT AND CHARGE ME 35.00 EVERY TIME I DID. TOM IN MADISON, MISSISSIPPI LIED AND SAID HE TOOK THAT OFF THE CARD, BUT HE DIDN'T AND NOW THEY HAVE CHARGED ME ABOUT 500.00 IN OVERDRAFT FEES AND RETURNED ALL MY CHECKS!!! AND THEY CHARGE YOU $70.00 FOR EVERY ONE! THAT'S BECAUSE THEY SAY FIRST THAT THEY PAID IT AND CHARGE YOU 35.00 AND THEN THEY SAY THEY RETURNED IT AND CHARGE YOU ANOTHER 35.00. SO FOR EVERY CHECK THAT THEY HAVE RETURNED, IF THE CHECK WAS SUBMITTED TWICE, IT COST ME 140.00!!!
WHEN IS SOMEONE GOING TO SUE THEM IN A CLASS ACTION SUIT??????
curley April 19, 2009
Fees
I am very unhappy with Regions. While I take ownership for my mistakes, I feel that their standard protocol for deposits and posting of checks is very mysterious. I get conflicting information as far as my balance. I do thank REgions for inspiring me to go on a cash basis and to use them as little as possible. And yes, I will be investing in a mattress rather then in a banking institution. Yes, they are out to make money, but they are making money off the people who can least afford it, especially in this economy.
Kenny March 13, 2009
Terrible bank
After completing 3 direct deposits in the past, they refused 1 direct deposit from the prior company. When I made inquiry why they refused the direct deposit, they said, 'we don't know'. So therefore, I asked 'you can't keep accurate account for direct deposit when you receive one?' There answer was, 'no'. So, I closed account. Now, they want to hit me with a service charge that wouldn't have happened if they would have accepted the direct deposit in the first place.

People, beware doing business with this bank if you are direct depositing. Problems of this nature is only going to get worse with banks during this economy problems.
Edgar January 4, 2009
Rip off
A bank customer service person informed me that yes, it is standard practice for a bank to pay the largest draft first because it presented the biggest risk (for them!) as a result, I over drafted on several $2 and $3 charges resulting in almost $300 in overdraft fees. If that had simply posted the charges in the order that they were made, the charges would have been minimal if any.

They offered an overdraft protection account but everytime it was used and drew down to zero, it would automatically close out. I would then have to go in and open another account and so on. This is a rip off.
November 19, 2008
Awful bank
I am another regions customer who was victimized by Regions' scam. The bank held a deposit and allowed payments to transact so that they can collect 105 dollars worth of fees. I keep an accurate transaction register, I made a deposit, called my bank and looked on the on-line ledger. Everything indicated that I had enough money to cover a 45 dollar debit at Kroger. In order to be even more on the safe side, I went ahead and made a deposit for 100 dollars to safe guard against errors. A lot of good it did me.

Here is how it worked. The bank held the deposit, allowed a transaction to go through, charged me an overdraft fee for that transaction and since I was cutting it so close, everything after that first NSF bounce resulting in 105 dollar overdraft fees. Since I did not allot for NSF, of course I would have bounced transactions.

Of course, the banks are right because they are the ones who have control over when they allow transactions to take place. This BS about real time is a bunch of crock. Regions hold deposits on purpose so that they can steal and defraud you of money. The sad part is that no matter how much customers complain of their unfair practice, I have not read anywhere where customers get resolutions.
November 18, 2008
Anuthorize debits and Over draft fee
I have experienced problems with Regions Bank for one year. Often times the balance would be different from over the counter balance and the internet balance. Recently I have had anuthorized debits from marteing compnaied denit my account for 19.00 every other month. I would then have to call Regions bank after they would put 30, 30, 30, 30 overdrefts fees on my account and have to battle with them to earse the fees.

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