I purchased some furniture from rent-a-center cash and carry. not rented. the items were listed as-is. I made an agreement with the manager that if I bought a sofa, loveseat, table, chair and a dryer they would deliver it all free of charge. when I got the sofa and loveseat there wasn't any legs. the manager said he will get them for me and he's sorry. 5 weeks later and given a few stories and left countless messges I called the corporate office. that same day I recieved a call from someone at the keyser avenue...scranton store saying that they'll deliver the legs to me and put them on. I made an appointment for today, thursday 3-3-2011. they told me they're on their way 3 1/2 hours ago and I live less than a mile away.

Well to the "proud RAC" worker maybe u should instill your workmanship on over to the employees in Sacramento. I rented a tv last Fri, didn't recieve it till the next Thurs 3 1/2hrs later than promised time. The delivery guys forgot the bolts or something, said first thing the next am he'll hook it up. I called them at noon, said it won't be till 1pm...waited and waited. Called a few times, nothing but excuses...here it is 10:30pm and no fricken tv for me n my family to watch!! They want me to be ontime with my payments, maybe they should be ontime with their 100% satisfaction guarantee promise! Fricken Troy Aikmen said it himself LMAO...

Joe Ayala at Rent A Center is the store manager in Reading PA. We went through rough times the past couple months, financially, and Joe was patient, understanding...And he also helped us get back until we can get back on our feet. (Not pushy) I recommend Rent A Center. We have rented from RAC for a few years and everyone in the store has been awesome. Any business who does not receive their money, especially in this type of business, must pick up merchandise. So before anyone gets 'pissed" call the store, they work with you.

I rented from the Jamestown rent a center for quite awhile. I went thru some hours reductions at work and had a death in the family. I called them to let them know i need to return my items i could not afford to catch up or keep up with payments. They talked me into keeping the items and work with me. We we gave it a try but did not work out. Decided to return everything. Well now back to work and hours back up to par i decided to walk into the Jamestown ny store and re rent a laptop. Well i sttod there for 15 minutes not even a hello may we help you, they know me by name. So i walk up to the counter and first thing out of one of the mouths of one of the reps is we cannot rent to you for past history. My issue isnt the policy of not renting my issue was they were rude enough to treat me like i was a piece of crap and ignore me, Pretty much walked out in disgust. So i called the main office and filed a complaint. Didn't do a damn thing for me not that i want it to i would not rent from them if they gave me a year free in rent payments. Rent a center... Kiss my A**

As a landlord, we have to evict tenants on occasion. On two separate occasions we have had to deal with this company because the tenants rented from them. We have always followed the law when it comes to our evictions and by law we are required to remove all possessions after an eviction is completed and a sheriff has removed the the tenants from the property. After a certain amount of time, if the property is not picked up, it is moved to the curb or the landlord may keep, sell or basically do whatever he/she wishes with it. Well, Rent a Center went to one of our properties and harassed our new tenants after being told that the person they had a contract with no longer lived there. They were told that the property they were looking for was not there and was asked to vacate the property. Instead of leaving the property, they proceeded to pull their truck onto the lawn and called the police on our tenants and told the police that the tenants were in possession of stolen property! Needless to say our tenants were very upset by this. The company was told that the the person no longer lived there. That should have been the end of it. They should have left and tried to get in contact with the person they had the contract with, Or call us. our tenants should not have had to deal with this. This company needs to realize that when a person is evicted from a property, it is not the landlords responsibility to know that a tenant is renting from them and what they have rented after a eviction has taken place. They DO NOT have the right to harass new tenants! Landlords beware. This company wit try and hold you responsible and harass your new tenant.
A VERY ANGRY LANDLORD.