BEST BUY - ABSOLUTE WORST CUSTOMER SERVICE!!! I used my rewards to purchase some items at Best Buy and returned the items the next day since I had purchased the wrong thing. I was told that I would get my rewards money back within 3 months in the mail. It has been almost 2 years and still has not received my $220 in rewards back. I've called the Rewards program office & have spoken to several of their agents including supervisors...I get the same story every time, that they will take care of it and will send the rewards back. Almost 2 years later, I'm still calling them to tell them the same story and no rewards. I've given up on the rewards money and WILL NEVER EVER GO BACK TO BEST BUY.