In the last 2 years, I have suffered terrible incompetence from my local drug store. It began in July 2009, when I was given the wrong refill in a mislabeled bottle. I brought the incorrect bottle back, but not before taking an unsafe dose of the incorrect medicine. After that, I checked my medications carefully prior to taking them home. Over the past year, I continued to deal with Rite Aid because they were the closest local pharmacy; however, the pharmacy customer service declined. When I dropped off prescriptions, I was given wait times of over 2 hours for vital medication. In the past month, I submitted 3 requests for a refill for my primary medication, only to have that information "lost" or "missing", including a refill request made online and 2 made directly at the pharmacy counter. When questioned, the pharmacy staff act surly and unhelpful. The manager is heavily accented and difficult to understand. No help is forthcoming for patients of the pharmacy; they seem to not to care at all about their patients' wellbeing. I am switching my pharmacy to a local Target store; they have better prices on generic prescriptions, and their customer service simply cannot be any worse than Rite Aid's. No one's customer service could be worse.