Roboform support seems to be setup intentionally to prevent a user from being able to talk to a web technician. There hours are extremely limited preventing any person with a job(I am an MD seeing pts constantly from 8-5 with no lunch break. There is no way to get someone after hours, and when I have called over the last 2 days I get ananswering machine which takes a message, disconnects me and then seemingly erases my message . As this is a very key program and also quite complex and the manuals are very poorly written it is important to get it right because if you dont and you actually put all your passwords in there and relied solely on them you could lose everything irretrevably. The support has been woefully lacking for such an important problem seemingly on purpose. Tech support for most games is far superior, , not