In 2008 December, my wife signed up with Rogers for the home phone, blackberry, internet & cable. We had also purchased a PVR and paid in full at the store. She was having statement from Rogers and stated she had to pay for the PVR (which was already paid for in the first place.) After so many phone calls to Rogers and explained the situation, they still send harassment letter to her stating if she does not paid her bill, the collection agency will be involved. The interesting part is what happened to all the conversation that she tried to explain this is a Rogers mistake, why should the consumer suffer due to bad accounting, bad Rogers internal communication and bad customer service? The problem in Canada is the fact that a few big communication companies have all the monopoly, so there is not much options to walk, not to mentioned that the corporation has way too much power. CRTC should seriously consider allow more players in the communication category and may be we will have better run companies to deal with then. Bad Rogers Bad Rogers.