Fraud Warning!!! Royal Appliance SCAM artists and LIARS. Better Business Bureau "F" rating!!! DO NOT DO BUSINESS WITH THESE LIARS AND COWARDS. A TECHNICIAN CAME TO FIX AN APPLIANCE - CHARGED $80 SERVICE DIAGNOSTIC FEE AND INITIALLY TOLD ME IT WAS A CONTROL UNIT PROBLEM. WHEN HE RETURNED A 2ND TIME - ONLY TO REPLACE THE MOST EXPENSIVE PART OF THE MACHINE, NOT THE PART HE TOLD ME ABOUT THE FIRST TIME, HE CHARGED $225 INCLUDING $60 LABOR. TECHNICIAN ASSURED ME IT WAS FIXED, BUT AFTER TESTING - IT WAS NOT. HE THEN CAME A 3RD TIME TO SAY IT WAS PROBABLY ACTUALLY THE ORIGINAL PROBLEM - AND THAT A PART WAS ON ORDER (WHICH HAD ALREADY SUPPOSEDLY BEEN ON ORDER FOR A MONTH AT THAT POINT) MY CALLS TO MANAGEMENT WENT UNANSWERED AND WERE NEVER RETURNED. I HAVE HAD IT WITH COWARDS AND LIARS RUNNING FRAUDULENT BUSINESSES - AND THESE PEOPLE NEED TO BE HELD ACCOUNTABLE!!! WHAT A DISHONEST WAY TO RUN A BUSINESS - I AM FILING A REPORT WITH THE BETTER BUSINESS BUREAU AND THE ATTORNEY GENERAL. ROYAL APPLIANCE IS A ROYAL FRAUD!!!