On August 29 I purchased a Safari Library subscription under the impression that it would include unlimited PDF downloads. I immediately in my account that I had no more download tokens than the lower priced subscription, so I contacted customer service about downgrading my subscription.

A person named Murali informed me via email that the $42.99 charge had been "caught" before being processed and a $22.99 charge applied. That would have been all fine and good if that had been what really happened.

What really happened is that I got charged both $44.99 and $22.99. I sent customer service the transaction confirmation numbers, the last six digits of my CC number, but against irrefutable proof, this jerk named Murali insists that I was only charged $22.99.

Since these transactions are recorded on both sides, I know there is a record on Safari's side, but Murali is just too lazy or incompetent to do the work of researching and correcting the mistake.

So here it is, September 3. I've been going back and forth with this nightmare at Safari customer "service, " and I am really sore that I have been ripped off $44.99 and that I have gone through so much effort to try to get customer service to correct the mistake. But they are just blowing me off.