On August 29 I purchased a Safari Library subscription under the impression that it would include unlimited PDF downloads. I immediately in my account that I had no more download tokens than the lower priced subscription, so I contacted customer service about downgrading my subscription. A person named Murali informed me via email that the $42.99 charge had been "caught" before being processed and a $22.99 charge applied. That would have been all fine and good if that had been what really happened. What really happened i... read full review »