I helped my stepson get a safelink phone about a year ago. It has been the biggest JOKE around! They had to send 2-3 phones before he got a good one, we had to stay on the phone on hold for about 1-2 hours everytime we called customer service to set up the phones! Then he accidentally dropped the phone and it broke, so he bought one at Wal-mart that they said would be ok to use.( i called and asked first) So we spent another 2-3 hours of time trying to get it set up with customer service, it worked awhile, then just quit. He hasn't tried anymore, we were so fed up with them. They have been getting paid by the Government all this time, and he has not got anything out of it! Their customer service is in a foreign country giving those people jobs, when they could use Americans who need jobs. If there is a class action lawsuit, we would be glad to be a part of it!