Samsung Reviews
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Caroline Preece
February 10, 2011
Samsung Galaxy Europa
Bought the Samsung Galaxy Europa Mobile in good faith and cannot text with it, there seems to be a software problem and the company know about this. So instead of replacing or refunding my money Samsung prefer to leave me with a phone which does not work, until they sort out the software problem and they cant advise when that will be either. I have had no help whatsoever from Samsung's customer service or complaints department they tell me; its really my problem and I will have to wait until they can find a solution. I am so unhappy that they have sold me a product that is not fit for purpose and they dont want to do anything about it!!!
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Diode
February 7, 2011
Consider spares before you purchase
So you decide it's time to buy a new refrigerator, go down to your local supplier and look at what is available. Different brands all offering similar value for money, so, do you buy on look, feel, brand name or salesman's promise. I unfortunately chose incorrectly, I went for a brand which I thought would be good, SAMSUNG, NOT.
Having Teenage children, something is bound to happen, so yes, a shelf in the freezer broke. Ok, probably not the most common part to break but something, being made out of glass, you imagine it could happen.
After battling for days to get through to the service centre parts division, I'm given the number of ScreenVision the 'official' spares supplier for Samsung, I call in, order my part, pay my money and then am told, sorry no stock about 2 - 4 weeks on back order. Being the beginning of December, I think fair enough.
We now sit mid April and no part, O yes, Samsung will gladly pay me a depreciated value for the fridge and take it back.
So yes, I spend R 18 500 on a fridge and now a six year old fridge has to be 'traded' because Samsung are not willing to import a R 150 shelf.
Last Samsung product I will ever buy!
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jrb57
February 5, 2011
Service
This response from SAMSUNG is typical and should speek for itself. They are unbelievable. How do they stay in business?
　
　
　
Dear Jim Baker,
Thank you for contacting Samsung Electronics.
We understand you have issues with the player connecting to the network.
We recommend you call our Phone Support department so that you can discuss regarding this issue and
alert the management regarding this issue.
Phone: 1-800-SAMSUNG (726-7864) Timings: 24/7
If you have any questions, feel free to contact us.
Thank you,
Samsung Online Support.
Follow Samsung Service on Facebook, Twitter and YouTube.
* Please do not reply back to this email message as this email address is used for
outbound messages only.
* If you are not satisfied with the answer we provided, please click here
* if you have a question on another product, click here
　
　
My unit stopped communicating with my wireless router. The unit network self test would not return a MAC address from the internal wireless modem. I sent the unit in for repair on 1/15. I got it back 2/1. It still failed the internal wireless network test and would not talk to my router. I have had to send it back. Please make sure that a complaint is logged with Samsung management and that my unit is properly repaired or replaced this time. The two repair ticket numbers are: 4007766263 and 4007846331
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Nilesh N Dawani
February 3, 2011
lost mobile
I Lost My Mobile On The Date Of 12th January. Plz Find My Mobile.
Your Name: Nilesh N Dawani
Address: 31, Mahadev Soc,
S.K. Colony,
Warasia,
Vadodara-390006 (gujarat)
Phone Model: Samsung C3303
Make: Samsung
Last Used No: +91 9722853139
E-Mail For Communication: [email protected]
Missed Date: 12/01/2011
IMEI No: 359800039381140 |
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Jpxair
January 22, 2011
Mobile phone battery
Went to the Mobile phone section where there's the help desk and asked the sales man a simple question where can I get a samsung battery for my phone i have purchased from asda about 6 months ago as the battery has gone. He replied I don't know .I said can you check for me he said no we can't help so I said what are you saying you sell phones and don't have spare batteries for them or at least tell me where i can get a spare one im shure im not the first customer to ask that question he just looked at the customer next to me and was shaking his head ? He told me I was being abusive toward him .is that the way they should treat customers ?
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slhb
January 19, 2011
Bad products and service
My sister had an Mp3 player from Samsung. Half a year later, it started to act weird. It froze, and the touch screen stopped working. We tried to email, call, and chat with a representative online. No one helped. We still have not had any progress with them.
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PRASAD.CH
January 19, 2011
MOBILE THEFT
MOBILE LOST
Samsung GT-S5350 Cell Phone with Mobile No.9885728697 on 18.10.2010 which is entered in P.S Banjara Hills Register on 19.10.2010 and also Written Complaint on 20.10.2010.
IMEI NUMBER : 358664030731989 MY EXISITING MOBILE NUMBER 9885728697
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Hutchenson
January 12, 2011
Samsung is providing products that do not work
My phone is a S8300, lovely phone except for one thing, it does not have software which works with windows 7. In fact Inno Nthangeni told me this morning that no Samsung phone works with windows 7! I cannot use the phone as advertised ( ie that i will be able to download pictures, connect my laptop to the internet, upload data to my phone etc).
It is now basically just a phone and not something valued at R 8000, Inno also told me that I would have to downgrade my laptop to Windows XP or Vista to use the phone ( both licenses costing in the R 1000's) or purchase a bluetooth dongle in order to use the phone properly. The fact that the software provided does not work is not my problem. I do not want to downgrade in order to use the phone as I should be able to and if the only way it works is with a blue tooth dongle then Samsung should provide the dongle and concisely state that their product does not work with Windows 7 or that it will not work without the dongle. Neither of these things were specified and I feel Samsung is responsible for this.
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vinod bhosale
January 11, 2011
POOR NETWORK &SOUND PROBLEM
hello i purches samsung mobile model no. is sch379 it is repaird 3 or 4 times in warranty but the problem is same .service is not satisfid so plz solve my camplaint as quiqly as possibale
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vamsie
January 3, 2011
lost ma mobile
i lost ma mobile on 3/1/11 by 7 pm in a bus ( no D70 from annanagar to velachery ) i just found it missing after i got down from the bus .
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