Scheduled an appointment with Sears Repair Service for the repair of myFreezer / ice maker for 5 Aug 2009 between 0800 and 1200. On 5 Aug I never received a phone call telling me when repair person would be at my home. I waited the allotted time of 0800 to 1200 but never heard from Sears, I called scheduling numerous times during the day, each time being told a different story as to when a repair would take place. Some excuses were "my computer shows the technician never began servicing our customers..." I have contacted routing and they have assured me that the technician will be calling you soon.. he has just finished his last call and you are next.. ps I waited about 2 hours for this to happen but nope" The last excuse was that they didn't know the status of the technician but that Sears would be by my house today. I told the supervisor(?) that I was filing a complaint on this web site and poof a technician shows up to my house to repair my ice maker. Funny thing though.. he says he was only given the job order a half hour before arriving to my house.