My wife and I were victims of the Nashville, TN flood (May 2010) and are in the process of rebuilding our home and our lives. Being a loyal Sears customer, we purchased our new refrigerator, stove, dishwasher, washer machine, and dryer from the local Sears store. All appliances were delivered in good order with the exception of the kitchen stove - it was damaged. The stove was purchased new and one would expect to have it delivered in new condition. The side was damaged on the first stove and the Sears representative wanted to simply provide us with a $50 gift card since the damage was on the side and would not be noticeable. For some folks, this might be ok but for us, we are purchasing a new item and want it to be delivered in new condition. Well, three more stoves were delivered one by one and they were all defective. We canceled the order and went to the store to talk to the store manager. The store manager was very professional but seemed to have little to say over the matter other than called customer service for us and we were given a $75 rebate on a new Kenmore stove that my wife liked. Today, the new (number 5) stove was delivered and guess what - it was also damaged. The Customer Service people do not care that we have been without a kitchen for a number of weeks now and that we have to pay $25 to $30 each day to eat meals outside our home since we do not have a stove to cook them on. Also, neither do they care about the many hours we have wasted waiting for the delivery trucks. Our time is valuable and at this time, we have spent more for meals than the stove cost. There is no customer service at Sears and this company has lost a very loyal customer not only for household items and tools but also for automotive items as well. Over the years, we have purchased EVERY new tire on each of our automobiles from Sears but this experience shows that Sears could care less about us as customers.